• Refund on non-delivery: If you don’t get access to your purchased digital item within 5 days after placing the order or you don’t receive your purchased physical item within 5 weeks after placing the order, you may send a request for a full refund by emailing the sales desk on its email address sales@galry.net not later than 7 days after expected access to the digital item or expected delivery of the physical item.
• How to cancel an order: If your order was placed by mistake or you change your mind about the purchase, you may request for cancellation of your order to receive a full refund by emailing the sales desk on its email address sales@galry.net not later than 24 hours after placing your order for any item and in case the item is digital, before downloading any part of it.
• How to return an item: If the physical item you receive is not the same as described on the website or you receive a physical item other than the one you ordered, you may send a request for returning the item to receive a full refund by emailing the sales desk on its email address sales@galry.net not later than 7 days after the item is delivered to you.
• Mode and manner of refund: After you send a request for a refund, provide the information that may be asked from you by the sales desk. If your request for refund is approved, the sales desk will ask you via email for your preferred mode and manner to receive the refund. All refunds are subject to deduction of third-party fees and charges, and applicable taxes.
• If no request is made: If you do not make any of the requests as mentioned above within the specified time limits, you will no longer be eligible for the refund. This will be interpreted as your complete satisfaction with the purchase and your acknowledgment that the payment transaction was made intentionally and with your free consent.
• Chargebacks: Time limits, requirements, and conditions for chargebacks vary, and depend on applicable laws and the policies of third parties. Chargebacks do not apply to direct bank transfer and cryptocurrency payment methods.
• Interpretation: Words, terms, and phrases used in this policy have the same meanings and inclusions as those assigned to them in the terms and conditions.

Effective since: 2024-04-04