Refund Policy

Overview

We want to be transparent about our refund position upfront. The nature of what we sell determines what is and is not refundable. Please read this policy before you purchase.
- Digital items are not refundable once access has been granted. Delivery is complete at the moment a file is made available to you, and digital files cannot be returned once delivered.
- Physical items are custom, print-on-demand items. They are not refundable except in three specific circumstances: non-delivery, wrong item received, or the item is materially not as described.
- All orders — digital and physical — are final and non-cancellable once placed.

Digital Items

By completing a purchase, you acknowledge that delivery occurs at the moment the file is made available — not at the moment you download it.

- - This position exists because digital files cannot be returned once accessed. The intellectual property they contain is delivered in full the moment access is granted, regardless of whether you download, open, or use the file.
  - Digital items are non-refundable once access has been granted, except in the circumstance described below.

- - If a technical failure on our end prevents you from accessing your digital item entirely, and we are unable to remedy that failure, you are entitled to a full refund. To claim this:
    - Contact us via email within 14 days after the date on which access should reasonably have been granted.
    - We will attempt to resolve the issue within 7 days of receiving your request.
    - If we cannot resolve it within that period, we will issue a full refund within 14 business days of confirming that a remedy is not possible.
    - If we cannot agree on whether a qualifying technical failure has occurred within 14 days of your request, you may escalate to your payment processor, whose determination will be final and binding.

- The following do not entitle you to a refund on a digital item:
  - Buyer’s remorse or change of mind
  - Failure to read the item description before purchasing
  - Choosing not to download or use the file after access was granted
  - Dissatisfaction with the content of the item after access

Physical Items

- - Physical items are custom, print-on-demand items produced specifically for you.
  - Because each item is made to order, we cannot accept returns for change of mind, and orders cannot be cancelled once placed.
  - Please be certain of your purchase before you complete the checkout.
  - Physical item orders are not refundable except in the following circumstances:

- - If you receive an item that is materially different from what you ordered, you may submit a claim within 14 days of the delivery confirmation date. We may request additional photographs or information reasonably necessary to verify a claim. Upon verification, we will either send you the correct item at no additional cost, including shipping, or where replacement is not reasonably available or would not be practical, issue a full refund.

- - If the item you receive is materially different from its description, you may raise a claim under the same procedure as Circumstance 2 above.
  - Please note that minor variations in size, colour, material, or finish that do not affect the item’s intended purpose do not constitute grounds for a refund under Circumstance 2 or Circumstance 3, because they are inherent to the print-on-demand process.
  - Mockups and product images are intended to provide the closest reasonable visual approximation of the finished item. Because products are printed on demand and may be photographed or rendered under different conditions, minor differences in colour, scale, texture, framing, or appearance may occur and do not constitute a defect.

- The following do not entitle you to a refund on a physical item:
  - Change of mind or buyer’s remorse;
  - Failure to review the item description before purchasing;
  - Minor manufacturing variations that do not materially affect the item; and
  - Delays that have not yet exceeded the expected delivery date.

Cancellations

All orders are final once placed. We do not accept cancellations for any reason, for either digital or physical items.

Digital orders cannot be cancelled because the intellectual property is irrevocable once the file is accessible. Physical orders cannot be cancelled because production begins immediately and the item is made exclusively for you.

How Refunds Are Paid

When a refund is approved, it will be processed within 14 business days of such approval. If that period cannot be met, we will notify you and provide a revised date.
Refunds are paid using the same payment method used for the original purchase, where this is technically possible. If it is not possible (for example, because the payment method has expired or been closed), we will contact you to arrange an alternative.
Where a refund is approved under this policy, the full purchase price paid for the item will be refunded.

Chargebacks

You have the right to raise a chargeback with your card issuer or payment processor in accordance with their rules and applicable law. We will cooperate with any chargeback investigation and provide relevant evidence.
Nothing in this policy is intended to discourage you from exercising legitimate chargeback rights.

Your Statutory Rights

Nothing in this policy limits or excludes any right or remedy you have under mandatory consumer protection laws in your jurisdiction that cannot lawfully be excluded. Where any provision of this policy conflicts with such laws, that provision will be read down to the minimum extent necessary to achieve compliance. Your statutory rights are not affected.

Contact Us

For all refund-related enquiries, please contact our Acquisitions Desk at the email address provided at the footer.